Frequently Asked Questions

Please read our FAQ before sending us a message.

How long do orders take to be dispatched?

Orders can take up to 14 days to be dispatched, depending on what production method you selected when placing your order

Please see the delivery information page for full details

Can I have a design in a different size to what is available online?

Absolutely. We can change any of our designs just for you. We can do different sizes, different text styles, different layouts, just let us know what you want and we’ll get a design preview ready for you.

I'm having trouble with my sticker, can you help?

We pride ourselves on our aftercare! We constantly strive to make our stickers better than the rest but unfortunately, due to the nature of the product we’re bound to come across problems from time to time.

That is where we can help, if you’re struggling in any way either sticking it to the wall or even just preparing it first – please let us know. We can provide help and advice for every situation, we can even provide replacements if you’ve accidentally damaged it.

Can you stick wall stickers anywhere?

Yes! Practically anywhere that is smooth and flat. Our decals will stick to walls, wood, plastic, glass, metal, and anything else smooth and flat. They can be used outdoors but they will only last a few years due to weather and direct sunlight etc.

PLEASE NOTE:- we have had reports over the past 12 months that some paints that are “Zero VOC” or “Wipe Clean” may not work very well with adhesive decor, not just our wall stickers but literally ANYTHING adhesive. Please see our blog post for more details.

Send us an email

 

 

Office Hours: Mon-Fri 9am-5pm – Closed weekends & Bank Holidays

Telephone: 0843 2892 542 (No telephone service at the moment sorry, please use email instead)
eMail address: sales@smartywalls.co.uk
Registered Office Address: Smarty Walls, Baker Close, Dalton in Furness Cumbria, LA15 8TG

Company Name: Johnson & Lewis Ltd
Company Registration Number: 08328397 VAT Registration Number: 127368404