Privacy Policy

This privacy policy sets out how Smarty Walls uses and protects any information that you give when you use this website.

Smarty Walls is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Smarty Walls may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2014.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect

A note about 'wipe clean' paints

Please Note: It has come to our attention that some new paint ranges are not compatible with wall decals, stickers, or any kind of adhesive decoration. These paints include:-

  • 'Dulux Easycare'
  • 'Dulux Endurance+'
  • any paint that has a 'Zero VOC' badge, or 'VOC Free' badge
  • and potentially any paint that describes itself as an 'Eco-Paint'.

If you have used any of these paints or you're unsure which paint has been used on the wall you wish to decorate, we strongly advise that you purchase a 'colour sample test package' first to make sure our decals will work ok before placing an order for a more expensive sticker.

Latest Reviews
Rating:  
Live laugh wall sticker
Friday, 22 September 2017  |  Christine

Took longer to arrive than stated but it was well worth the wait.
Well deffinately use you guys again


Rating:  
definitely recommend
Wednesday, 10 May 2017  |  Tara

Thank you so much for my order 😊I love it and looks amazing on my wall will be definitely recommending your company and I will be using you again 😊


Rating:  
The finishing touch..
Tuesday, 2 May 2017  |  Louisa

..and what a touch of class it is! This looks superb in our office and makes a solid impact on our clients as they arrive. I found the Smarty Walls staff to be really helpful and a pleasure to work with too so thanks again for all the help and advice with our colour scheme and layout.


Rating:  
Finally arrived
Sunday, 30 April 2017  |  Shelly

Took ages to arrive but guess it's down to the Easter break, only reason giving 4 instead of 5 stars is because it took so long..

The sticker itself though is fantastic it was really easy to apply and looks very impressive. Everyone that has come in the salon since we put it up has said how good it looks xx


Rating:  
looks perfect
Friday, 28 April 2017  |  Kay

Bought this last week and put it up yesterday, looks amazing at the top of our stairs!


Rating:  
Impressive products and lovely service
Monday, 24 April 2017  |  Dale

Received my order Friday, took a few days to arrive but more than worth the wait. Had a few questions about letter height at first and they sent me so many design previews above and beyond what I expected. Such a nice group of people to deal with! definitely be back for more when our new offices are ready for decorating.


Rating:  
Delighted
Monday, 10 April 2017  |  Susan

I have received my wall sticker today and it is fabulous, thank you so much
😍😍


Rating:  
Great product....and after-care!!!
Thursday, 30 March 2017  |  Christopher

I ordered this decal in XL it looks great and application is not difficult, however my choice of colour for the paw prints was not a good one, so. Contacted Sharon, who sent replacements out next day......
FREE OF CHARGE!!!!! Unbelievable customer service, thanks guys!!!
PS the other 3 decals are equally as impressive - and great value!!!


Rating:  
Family tree
Thursday, 23 March 2017  |  Nicola

We bought the biggest size of this and love it. It came with really clear and detailed instructions. Like the instructions say you need to be patient when putting this up but it is well worth it. Would recommend and would definitely order again.


Rating:  
custom quote 'fortunes always hiding' design
Thursday, 23 March 2017  |  D

just wanted to let you know My wall art is absolutely brilliant looks great. Thanks so much . D Wiseman