Frequently Asked Questions

We have compiled a list of our most frequently asked questions for your convenience - if your question isn't answered or you need more information please feel free to contact us.

WHAT ARE WALL STICKERS?

Wall stickers are an innovative way to decorate your walls, they are also known as wall decals, wall transfers, or more commonly wall art.

Our wall stickers are made from a special type of vinyl with a premium matte finish, the unique properties of this material make the finished wall art look just as though it has been painted onto the wall, the pressure activated adhesive also ensures that they're easy to apply, last for years and years - and ensure they're easy to remove again when the time comes.

DO THEY HAVE A BACKGROUND?

No they don't. Our wall stickers are custom designed, cut from colour cast vinyl, hand burnished and then prepared with an application layer. This produces a wall sticker that can be transferred onto your wall with absolutely no background or clear border.

Many cheap wall stickers found in shops such as 'The Range' and 'Wilkinson's' do have a clear background, or sometimes even a white background. These are not hand made vinyl wall stickers like ours - they're just printed stickers.

WHERE CAN I APPLY THEM?

Our wall stickers can be applied to any surface as long as it's smooth and flat. These include painted or wallpapered walls, tiled or plastered walls, smooth concrete walls, wood, metal, plastic and glass. We do have materials that can be used on textured surfaces or for use outside, please contact us for more information.

WHERE CAN'T I APPLY THEM?

We do not recommend using our wall stickers on walls prone to damp or near a heat source. We also don't recommend applying them to any surface that is rough, textured or uneven. This includes textured wallpaper, bare brick or natural stone and slate. We don't recommend using our wall decals on any poor surfaces either such as walls painted with cheap budget paint or older paintwork that show signs of deterioration. Lastly - as of July 2017 we have received a few reports that indicate that wall decals of any type (not just ours) will not adhere to the new 'wipe clean' paints, or any paint that is Zero Voc, Voc Free, Endurance+ and some newer types of Satin.

ARE THEY EASY TO APPLY?

We try to make our wall stickers as easy to apply as possible by using the best application tape available and keeping fresh stock that hasn't had a long shelf life. Every effort is made to keep the application process easy and enjoyable, we provide full installation instructions with every order, we're here to help  with troubleshooting tips and advice if you get stuck and we also provide free replacement pieces or sections if any mistakes are made during the application procedure.

CAN I APPLY THEM TO NEWLY PAINTED WALLS?

We strongly recommend that you wait 4-6 weeks after painting before trying to apply your wall stickers. This is because most paints need time to achieve their full strength and durability (also known as time to "cure") and the time this takes depends on many varying factors. If you attempt to apply your stickers before 4-6 weeks have passed you risk damaging the paintwork or spoiling the sticker with air bubbles or peeling edges.

HOW LONG CAN I STORE MY STICKER BEFORE APPLYING IT?

Because of the nature of our wall stickers having pressure activated adhesive we strongly recommend that you apply your wall stickers within 2 months of receiving your order. We also recommend that when storing the sticker before application avoid putting them next to radiators, in direct sunlight or somewhere damp or cold. The best place to keep it is usually a cupboard, wardrobe or simply by the wall where it will be applied.

CAN I CLEAN MY WALL STICKER?

Our wall stickers can be cleaned easily using baby wipes or a lightly damp cloth - wipe gently and slowly, avoid rubbing to hard and do not use cleaning chemicals or bleach as this will likely cause damage to the sticker or even your wall.

CAN I REMOVE MY WALL STICKER?

Our wall stickers are made from a special vinyl that has a removable adhesive, the easiest and most effective way of removing our wall stickers is by gently heating them with a hair dryer - this will soften the adhesive so that you can carefully remove it from the wall.

CAN I RE-USE MY WALL STICKER?

Our wall stickers are not re-positionable and are strictly for one use only.

WILL THE WALL STICKER DAMAGE MY WALLS?

Our wall stickers are made from an industry recognised removable material. However we cannot guarantee that damage won't be caused due to the huge number of variables that are out of our control. We strongly recommend that you test a small sticker on your wall before applying the whole design. Please see our terms and conditions for full details on this.

DO YOU DELIVER WORLDWIDE?

We can dispatch orders worldwide yes, if your country or region isn't available to select at the checkout please contact us so that we can add it for you. Global Shipping rates can be found on our delivery information page.

HOW LONG DO ORDERS NORMALLY TAKE TO ARRIVE?

We aim to complete all orders within 7 working days (Monday to Friday, excluding weekends and bank holidays). If you would like to speed up your order we have a priority dispatch option available which will normally be completed within 3-5 working days. please note that if you have requested a custom design or a proof of your order, these completion times are counted only from the day that you approve the design.

Also please be advised that during busy periods our completion times can sometimes take a little longer that the times stated here. You will be informed by email within 5 days of placing your order if delays are likely.

HOW ARE THE WALL STICKERS PACKAGED?

Our wall stickers are carefully rolled up and placed into reinforced cardboard tubes or poster boxes to minimise damage during transit. Please note that our postal tubes and boxes are too large to fit through letterboxes so you will need to be in at the time of delivery.

CAN I RETURN MY WALL STICKER FOR A REFUND?

We offer a 30 day returns policy that commences from the date that you place your order. All returns must be unused and in the same condition that you received it. We also require that all orders are returned in their original packaging. Please see our Terms and Conditions for our full returns policy.

WHAT IF I DAMAGE MY WALL STICKER WHILE TRYING TO APPLY IT?

Don't worry! Due to the nature of our wall stickers we can usually send out replacement pieces for you completely free of charge. Because our wall stickers don't have a background or clear border like cheaper stickers you can cut them up to make applying them even easier and minimise the risk of damaging the whole design.

Please note: If you throw away your wall sticker we cannot refund you. The sticker must be returned to us before a refund can be issued.

CAN I ORDER EXTRA BITS FOR MY DESIGN?

Absolutely, we are often asked to provide extra leaves, hearts, flourishes, flowers etc to add to our standard designs, or sometimes an extra moment for our 'in these moments' design - we can do this for you no problem and it doesn't cost much either. Just contact us and we'll be happy to help with this.

DO YOU OFFER A CUSTOM DESIGN SERVICE?

We certainly do, we can design anything you like. Whether it's for your home, office, retail space, pub, restaurant, gym - whatever it is, no job is too big or too small. You can find our custom design form here.

A note about 'wipe clean' paints

Please Note: It has come to our attention that some new paint ranges are not compatible with wall decals, stickers, or any kind of adhesive decoration. These paints include:-

  • 'Dulux Easycare'
  • 'Dulux Endurance+'
  • any paint that has a 'Zero VOC' badge, or 'VOC Free' badge
  • and potentially any paint that describes itself as an 'Eco-Paint'.

If you have used any of these paints or you're unsure which paint has been used on the wall you wish to decorate, we strongly advise that you purchase a 'colour sample test package' first to make sure our decals will work ok before placing an order for a more expensive sticker.

Latest Reviews
Rating:  
Live laugh wall sticker
Friday, 22 September 2017  |  Christine

Took longer to arrive than stated but it was well worth the wait.
Well deffinately use you guys again


Rating:  
definitely recommend
Wednesday, 10 May 2017  |  Tara

Thank you so much for my order 😊I love it and looks amazing on my wall will be definitely recommending your company and I will be using you again 😊


Rating:  
The finishing touch..
Tuesday, 2 May 2017  |  Louisa

..and what a touch of class it is! This looks superb in our office and makes a solid impact on our clients as they arrive. I found the Smarty Walls staff to be really helpful and a pleasure to work with too so thanks again for all the help and advice with our colour scheme and layout.


Rating:  
Finally arrived
Sunday, 30 April 2017  |  Shelly

Took ages to arrive but guess it's down to the Easter break, only reason giving 4 instead of 5 stars is because it took so long..

The sticker itself though is fantastic it was really easy to apply and looks very impressive. Everyone that has come in the salon since we put it up has said how good it looks xx


Rating:  
looks perfect
Friday, 28 April 2017  |  Kay

Bought this last week and put it up yesterday, looks amazing at the top of our stairs!


Rating:  
Impressive products and lovely service
Monday, 24 April 2017  |  Dale

Received my order Friday, took a few days to arrive but more than worth the wait. Had a few questions about letter height at first and they sent me so many design previews above and beyond what I expected. Such a nice group of people to deal with! definitely be back for more when our new offices are ready for decorating.


Rating:  
Delighted
Monday, 10 April 2017  |  Susan

I have received my wall sticker today and it is fabulous, thank you so much
😍😍


Rating:  
Great product....and after-care!!!
Thursday, 30 March 2017  |  Christopher

I ordered this decal in XL it looks great and application is not difficult, however my choice of colour for the paw prints was not a good one, so. Contacted Sharon, who sent replacements out next day......
FREE OF CHARGE!!!!! Unbelievable customer service, thanks guys!!!
PS the other 3 decals are equally as impressive - and great value!!!


Rating:  
Family tree
Thursday, 23 March 2017  |  Nicola

We bought the biggest size of this and love it. It came with really clear and detailed instructions. Like the instructions say you need to be patient when putting this up but it is well worth it. Would recommend and would definitely order again.


Rating:  
custom quote 'fortunes always hiding' design
Thursday, 23 March 2017  |  D

just wanted to let you know My wall art is absolutely brilliant looks great. Thanks so much . D Wiseman