Delivery Information

We aim to dispatch all orders as swiftly and efficiently as we possibly can, we understand that the safe delivery of your order is important to you which is why we offer a range of delivery options and a priority dispatch service to speed things up if needed.

All of our wall stickers are hand-made to order, this means your products need to be manufactured to your requirements before they can be packed up and dispatched.

Delivery Methods

We offer free delivery within the UK strictly as a 'no rush' service. We also offer standard and priority options if you need your order quickly or simply don't like waiting.

Please take note of the production times, we need to create your sticker from scratch before it can be dispatched. Remember If you need your order for a specific date or deadline, or you really don't like waiting too long we strongly recommend choosing Standard or Priority dispatch.

Free "No Rush" production and Royal Mail 2nd Class delivery Please allow up to 14 days for dispatch Free
Standard production and Royal Mail 1st Class Recorded delivery Please allow up to 10 days for dispatch £5.00
Priority production and RM Special Delivery Usually dispatched within 2-3 business days* £10.00

*business days are Monday to Friday. They do not include weekends or bank holidays.

Delivery outside of the UK

Shipping to anywhere in Europe is £12 and will be dispatched by Royal Mail Airsure (tracked shipping from the UK)  - shipping to the USA, Canada, Australia or New Zealand is £20 and will also be sent using Royal Mail Airsure. Please note that shipping to the USA or Canada can take anywhere from 12 days up to 6 weeks.

Returns Policy

If we have made a mistake with your order or your goods are faulty in some way, please let us know by contacting us. We accept returns for misprints and faulty goods within 7 days from dispatch. For more information on our returns policy please see our terms and conditions page.

A note about 'wipe clean' paints

Please Note: It has come to our attention that some new paint ranges are not compatible with wall decals, stickers, or any kind of adhesive decoration. These paints include:-

  • 'Dulux Easycare'
  • 'Dulux Endurance+'
  • any paint that has a 'Zero VOC' badge, or 'VOC Free' badge
  • and potentially any paint that describes itself as an 'Eco-Paint'.

If you have used any of these paints or you're unsure which paint has been used on the wall you wish to decorate, we strongly advise that you purchase a 'colour sample test package' first to make sure our decals will work ok before placing an order for a more expensive sticker.

Latest Reviews
Rating:  
Live laugh wall sticker
Friday, 22 September 2017  |  Christine

Took longer to arrive than stated but it was well worth the wait.
Well deffinately use you guys again


Rating:  
definitely recommend
Wednesday, 10 May 2017  |  Tara

Thank you so much for my order 😊I love it and looks amazing on my wall will be definitely recommending your company and I will be using you again 😊


Rating:  
The finishing touch..
Tuesday, 2 May 2017  |  Louisa

..and what a touch of class it is! This looks superb in our office and makes a solid impact on our clients as they arrive. I found the Smarty Walls staff to be really helpful and a pleasure to work with too so thanks again for all the help and advice with our colour scheme and layout.


Rating:  
Finally arrived
Sunday, 30 April 2017  |  Shelly

Took ages to arrive but guess it's down to the Easter break, only reason giving 4 instead of 5 stars is because it took so long..

The sticker itself though is fantastic it was really easy to apply and looks very impressive. Everyone that has come in the salon since we put it up has said how good it looks xx


Rating:  
looks perfect
Friday, 28 April 2017  |  Kay

Bought this last week and put it up yesterday, looks amazing at the top of our stairs!


Rating:  
Impressive products and lovely service
Monday, 24 April 2017  |  Dale

Received my order Friday, took a few days to arrive but more than worth the wait. Had a few questions about letter height at first and they sent me so many design previews above and beyond what I expected. Such a nice group of people to deal with! definitely be back for more when our new offices are ready for decorating.


Rating:  
Delighted
Monday, 10 April 2017  |  Susan

I have received my wall sticker today and it is fabulous, thank you so much
😍😍


Rating:  
Great product....and after-care!!!
Thursday, 30 March 2017  |  Christopher

I ordered this decal in XL it looks great and application is not difficult, however my choice of colour for the paw prints was not a good one, so. Contacted Sharon, who sent replacements out next day......
FREE OF CHARGE!!!!! Unbelievable customer service, thanks guys!!!
PS the other 3 decals are equally as impressive - and great value!!!


Rating:  
Family tree
Thursday, 23 March 2017  |  Nicola

We bought the biggest size of this and love it. It came with really clear and detailed instructions. Like the instructions say you need to be patient when putting this up but it is well worth it. Would recommend and would definitely order again.


Rating:  
custom quote 'fortunes always hiding' design
Thursday, 23 March 2017  |  D

just wanted to let you know My wall art is absolutely brilliant looks great. Thanks so much . D Wiseman